Return and Refund policy

Return and Refund Policy

At Momentum IoT, we strive to provide you with the best experience and ensure your satisfaction with our products. In the event that you are not entirely satisfied with your purchase, we offer a hassle-free refund and return policy. Please carefully read the following terms and conditions:


Returns Eligibility

Our policy allows for returns of any product purchased from Momentum IoT at any time.


The product must be undamaged, and in its original condition, including all original wire harnesses.


Return Process

To initiate a return, please contact our customer support team via or follow the instructions on our website.


Provide the email address on file with your account, a description of the item(s) you wish to return, and the reason for the return.


Our customer support team will guide you through the return process and provide you with a pre-paid return shipping label if applicable.


Return Shipping

We understand that returning items can be inconvenient, so we offer free return shipping for all eligible returns.


In most cases, we will provide you with a prepaid shipping label to cover the return shipping costs.


Please ensure that the item is securely packaged to avoid damage during transit.


Refund Process

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.


If the returned item is deemed eligible for a refund, we will process your refund as per the original payment method.


Please note that it may take several business days for the refund to reflect in your account, depending on your financial institution.


Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our customer support immediately.


We may require you to provide photographic evidence or return the item for further inspection.


Upon verification, we will either issue a refund or send a replacement, depending on your preference and product availability.



You may exchange wire harnesses one time for no charge. Please contact


International Returns

For international customers, the same return policy applies. However, return shipping costs may vary, and any customs duties or taxes incurred during return shipping will be the responsibility of the customer.


Please note that this policy applies only to purchases made directly from Momentum IoT, If you have purchased our products through a third-party retailer, please refer to their respective refund and return policy.


If you have any questions or require further assistance, please do not hesitate to contact our friendly customer support team. We are here to help!


Momentum IoT, Inc.


Customer Success Team