1) Two and three-year contracts are bad, but 1-year contracts provided by vendors who pay to publish are good. Got it?
2) E-Commerce is bad. I hate it when I have clear choices and transparent pricing. Much better to call in and let a rep decide what’s best for me. That always works out well.
3) I hate it when I can’t install a vendor’s hardware without guidance. Plug and play installation is crazy.
4) I love talking to vendors I know I can trust.
If only one could figure out whom to trust.